We’d like to extend a huge welcome to two members of our community, Stephen Parker (designed the Messier template) and Shaune Horne — who have recently joined our team. Stephen and Shawn are easily recognizable to anyone who has spent any time on our forums, and represent a huge jump forward for our support team.

Our internal goal is to get every question responded to within 15 minutes at every single point in the day. We’re not there yet, but we’re close.