Tuesday

How Do You Squarespace? The Order of St. Andrew

We’ve heard the expression "on-air personality," but what about "on-Internet personality?" If there was such a term, Andrew Shaffer would be it -- though you may have only heard of him if you run in book publishing circles. An author in his own right, Andrew made a bit of an Internet splash lampooning several publishing celebrities: infamous literary agent Andrew Wylie, and acclaimed novelist Jonathan Franzen. 

While these accounts may have started as parodies, they've actually evolved over time into alter-egos, and Andrew has no shame in continuing the charade. "Writers have used pseudonyms for years," he says. "Can you imagine tweeting back-and-forth with Stephen King's pseudonym Richard Bachman?" I’m not sure that I can, but I do love how Andrew uses these accounts to poke fun at the publishing industry. Evil Reads, the blog off-shoot of Evil Wylie, does just that.

Ironically, he didn’t start off as the funny man, but rather as the cliche aspiring writer, toiling over dreadfully serious short stories and novels. Eventually he switched gears and started writing and illustrating humorous greeting cards through his company, Order of St. Nick. Only when his cards were featured on "The Colbert Report" and FOX News did things click. "I thought, 'Hey, maybe I should try incorporating my sense of humor into my writing!'" he says.

Playing to his strengths finally gave Andrew his big break. Andrew's first book, Great Philosophers Who Failed At Love, was recently published by Harper Perennial. Just knowing that the book started its life as a series of Friedrich Nietzsche Valentine's Day cards pleases me greatly.

You've developed a bit of a reputation as having Twitter multiple-personality disorder. Which persona is closer to the real you? Evil Wylie, Emperor Franzen or Andrew Shaffer?

I would have to say Evil Wylie. The "Andrew Shaffer" account is a fictional construct for the most part, based on what I think a fine, upstanding young gentleman of a certain socioeconomic class would say online. Evil Wylie is unfiltered.

You seem to really understand social media and the Internet. How do you think the digital landscape impacts publishing and book promotion?

Social media allows me to tap into a network of writers, agents, editors, and other publishing professionals – but Twitter is the world's largest water cooler. Anyone who tweets or blogs with the goal to drive book sales is going to be disappointed. If that's all it took to sell books, John Green (@realjohngreen, who has over one million followers on Twitter) would be outselling Stephenie Meyer, who doesn't even have a Twitter account. For traditionally published books, mainstream press (reviews and interviews on TV, radio, and blogs) is still the most effective route to reaching potential readers.

If you weren't writing, is there anything you'd rather be doing?

I used to perform stand-up comedy. In an alternate universe, I like to think that I live in New York and perform weekly at the Upright Citizen's Brigade Theater, where Lorne Michaels is about to recognize my talent at any moment and cast me as a featured player on Saturday Night Live.

How long have you been using Squarespace? How did you find us?

Up until a year or two ago, I had been using Blogger for my various websites. The upside was that it didn't cost me a dime. The downside was that my sites looked cheap. I asked the Twitterverse for recommendations, and that's how I learned about Squarespace. I've switched four of my sites over to Squarespace so far.

Why does Squarespace work for you? What's your favorite feature?

First, I was able to import all of my old blog entries from Blogger. Second, and most importantly, Squarespace's templates are very professional and endlessly customizable. I know just enough HTML to be dangerous, but Squarespace's point-and-click interface allows me to spend my time designing my website instead of punching in code. Another favorite feature is the integrated visitor statistics. I've relied on Google Analytics for years, but it's so much easier to view visitor information from within Squarespace's menu that I hardly visit Google Analytics anymore. Oh, and did I mention the form builder, which has allowed me to collect data from customers and readers without the use of a separate survey website? I could go on and on.

What's next for you?

I'm writing some essays for Wiley-Blackwell's pop culture and philosophy anthologies. I'm also working on a second book for Harper Perennial.

Where can we find you online?

My main hangout is www.orderofstandrew.com, which has links to my other websites, such as my greeting card site and Evil Reads. You can also find me on Twitter @andrewtshaffer, @evilwylie, and @emperorfranzen.

Wednesday

NYC Turing Fellows Program

New York City's growing collection of tech startups is as talented, diverse and energetic as the city we call home. Increasingly, the nation's top engineering talent is turning here first -- a testament to the strength of our city's tech ecosystem. The NYC Turing Fellows Program was created to strengthen that foundation. NYC Turing Fellowships are awarded annually to top computer science, engineering, and mathematics students for paid summer internships with leading NYC startups.

“New York City continues to grow as a center for innovation and the NYC Turing Fellows Program will build on that momentum by attracting some of the country’s top engineering and computer science students to local startups.” -Mayor Michael Bloomberg

Squarespace is proud to participate in the program, alongside many of New York's most talked about tech companies, including Etsy, Tumblr, Blip.tv, and Foursquare, to name just a few. As the NYC tech scene continues to grow, so do all of our needs to acquire exceptional engineering talent. We're flattered that among this year's semi-finalists, Squarespace was among the most requested internships.

Of course, that left Squarespace founder and CEO, Anthony Casalena, and director of engineering, Paolo de Dios, the difficult task of selecting from over a dozen well-qualified candidates. Soon-to-be Stanford graduate Diógenes Brito will be joining us this summer as Squarespace's first Turing Fellow intern. "I'm excited to work in the Squarespace office -- it looks really cool. What I'm most looking forward to, though, is working with a team of designers and developers that take user experience as seriously as I do," said Diógenes. 

Friday

Support Ticket Changes

If you've submitted a support ticket recently, you may have noticed that we've made some changes. To help us scale with our growing customer base and keep our engineers working on all the new features and platform improvements you're looking forward to, Squarespace has moved our support system to Assistly. Assistly's customer service platform lets us continue to provide the same high-quality, 24/7 support to all our customers, and gives us some new tools to help get your questions answered as quickly and thoroughly as possible. 

The biggest change is that the ticket system is now email-based. You can still submit a ticket from the Support Tickets tab in your Website Manager, but now email replies will be sent to the address you have on file for your account. You can follow up with us in your email directly instead of seeing your tickets listed within your account.

An email-based system brings some key benefits:

Responsiveness

  • Even when we are experiencing systems issues, we can continue to respond to all inbound support requests in real-time. Previously, our support systems relied on Squarespace's infrastructure, which meant that when Squarespace experienced a hiccup, we were unable to respond to you in a timely manner. 

 Attachments

  • You can now include attachments and screenshots with your messages.  This is a great way to show the support team what you're seeing on your site, so your issue can be pinpointed more quickly.

Archiving and Search

  • Our ticket replies will now be sent to the email address on file for the site, which makes it easier for you to search your email client for previous responses if you need to reference your ticket again.  Also, you can use tools in your email to file and organize your replies from Squarespace.

Collaboration

  • There is now a carbon copy feature for support tickets.  If you're working on a project with more than one administrator, you can copy them on the ticket reply, or request they be included in the message so everyone can be on the same ticket thread.

You'll also notice that our help guides have moved to help.squarespace.com. This new guide brings some improvements we think you'll enjoy:

Search

  • Search on our help files is more responsive -- you can easily find the article to answer your questions.  As you start typing in the search field, a list of suggested entries will populate to help you locate the entry you need.

Ratings

  • We now have a rating feature for our articles, which allows you to determine how helpful a particular help file is to your question.  With this feature, we can make sure that the articles we provide are relevant and detailed each and every time.

Videos

  • In our help files, we provide overview videos to outline some Squarespace functions, and as supplements to existing guides.  We've updated these for a better viewing experience, and are formatting our videos to display on a variety of devices.

With this change, it's crucial that you keep a valid email address on file for the owner account. This is where your ticket replies and important account notices will be sent.  If you've mailed in a ticket and haven't heard back from us, be sure to check your junk mail folder, and to add support@squarespace.com to your list of trusted senders.

As always let us know if there's anything we can help you out with, 24 hours a day, 7 days a week.